{"id":3,"date":"2021-04-09T17:54:30","date_gmt":"2021-04-09T16:54:30","guid":{"rendered":"https:\/\/www.myhelpa.com\/?page_id=3"},"modified":"2023-01-24T12:12:04","modified_gmt":"2023-01-24T12:12:04","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/www.myhelpa.com\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"[et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|tablet&#8221; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;140px||160px||false|false&#8221; custom_padding_tablet=&#8221;110px||160px||false|false&#8221; custom_padding_phone=&#8221;&#8221; da_disable_devices=&#8221;off|off|off&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; max_width=&#8221;1000px&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; text_font=&#8221;Eina &#8211; Regular||||||||&#8221; text_font_size=&#8221;16px&#8221; header_font=&#8221;Eina &#8211; Bold||||||||&#8221; header_font_size=&#8221;48px&#8221; header_2_font=&#8221;Eina &#8211; Bold||||||||&#8221; header_2_font_size=&#8221;32px&#8221; global_colors_info=&#8221;{}&#8221;]<h1>Privacy Policy <strong>&#8211; MyHelpa Limited<\/strong><\/h1>\n<p><\/p>\n<h4 class=\"wp-block-heading\">INTRODUCTION<\/h4>\n<p>Welcome to MyHelpa\u2019s privacy policy.<\/p>\n<p>MyHelpa respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.<\/p>\n<p>This privacy policy can also be downloaded in a <a href=\"\/wp-content\/uploads\/myhelpa-privacy-policy.pdf\" target=\"_blank\" rel=\"noopener\">pdf version here<\/a>. Please also use the Glossary to understand the meaning of some of the terms used in this privacy policy.<\/p>\n<p>Contents:<\/p>\n<ol>\n<li>IMPORTANT INFORMATION AND WHO WE ARE<\/li>\n<li>THE DATA WE COLLECT ABOUT YOU<\/li>\n<li>HOW IS YOUR PERSONAL DATA COLLECTED?<\/li>\n<li>HOW WE USE YOUR PERSONAL DATA<\/li>\n<li>DISCLOSURES OF YOUR PERSONAL DATA<\/li>\n<li>INTERNATIONAL TRANSFERS<\/li>\n<li>DATA SECURITY<\/li>\n<li>DATA RETENTION<\/li>\n<li>YOUR LEGAL RIGHTS<\/li>\n<li>GLOSSARY<\/li>\n<\/ol>\n<p><strong><\/strong><\/p>\n<p><strong>1. IMPORTANT INFORMATION AND WHO WE ARE<\/strong><\/p>\n<p>PURPOSE OF THIS PRIVACY POLICY<\/p>\n<p>This privacy policy aims to give you information on how MyHelpa collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up to our newsletter and other documents or purchase a product or service or take part in a competition and use this service.<\/p>\n<p>This website is not intended for children, and we do not knowingly collect data relating to children.<\/p>\n<p>It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.<\/p>\n<p>CONTROLLER<\/p>\n<p>MyHelpa is the controller and responsible for your personal data (collectively referred to as \u201cCOMPANY\u201d, \u201cwe\u201d, \u201cus\u201d or \u201cour\u201d in this privacy policy).<\/p>\n<p>We have appointed a Data Protection Officer (DPO) who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the DPO using the details set out below.<\/p>\n<p>CONTACT DETAILS<\/p>\n<p>If you have any questions about this privacy policy or our privacy practices, please contact our DPO:<\/p>\n<p>Full name of legal entity: MyHelpa Limited<\/p>\n<p>Full name of DPO: Tracy Greenan<\/p>\n<p>Email address: <a href=\"mailto:hello@myhelpa.com\">hello@myhelpa.com<\/a><\/p>\n<p>You have the right to make a complaint at any time to the Information Commissioner\u2019s Office (ICO), the UK supervisory authority for data protection issues (<a href=\"http:\/\/www.ico.org.uk\/\" rel=\"nofollow noopener\" target=\"_blank\">www.ico.org.uk<\/a>). We would, however, appreciate the opportunity to deal with your concerns before you approach the ICO so please contact us in the first instance.<\/p>\n<p>CHANGES TO THE PRIVACY POLICY AND YOUR DUTY TO INFORM US OF CHANGES<\/p>\n<p>We keep our privacy policy under regular review. This version was last updated in August 2021.<\/p>\n<p>It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.<\/p>\n<p>THIRD-PARTY LINKS<\/p>\n<p>This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.<\/p>\n<p><strong><\/strong><\/p>\n<p><strong>2. THE DATA WE COLLECT ABOUT YOU<\/strong><strong><\/strong><\/p>\n<p>Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).<\/p>\n<p>We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:<\/p>\n<ul>\n<li><strong>Identity Data<\/strong> includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.<\/li>\n<li><strong>Contact Data<\/strong> includes billing address, delivery address, email address and telephone numbers.<\/li>\n<li><strong>Financial Data<\/strong> includes bank account and payment card details.<\/li>\n<li><strong>Transaction Data<\/strong> includes details about payments to and from you and other details of products and services you have purchased from us.<\/li>\n<li><strong>Technical Data<\/strong> includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.<\/li>\n<li><strong>Profile Data<\/strong> includes your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.<\/li>\n<li><strong>Usage Data<\/strong> includes information about how you use our website, products, and services.<\/li>\n<li><strong>Marketing and Communications Data<\/strong> includes your preferences in receiving marketing from us and our third parties and your communication preferences.<\/li>\n<\/ul>\n<p>We also collect, use, and share <strong>Aggregated Data<\/strong> such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.<\/p>\n<p>We do not collect any <strong>Special Categories of Personal<\/strong> <strong>Data<\/strong> about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.<\/p>\n<p>IF YOU FAIL TO PROVIDE PERSONAL DATA<\/p>\n<p>Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.<\/p>\n<p>&nbsp;<\/p>\n<p><strong><\/strong><strong>3. HOW IS YOUR PERSONAL DATA COLLECTED?<\/strong><strong><\/strong><\/p>\n<p>We use different methods to collect data from and about you including through:<\/p>\n<ul>\n<li><strong>Direct interactions.<\/strong> You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:\n<ul>\n<li>apply for our products or services;<\/li>\n<li>create an account on our website;<\/li>\n<li>subscribe to our service or publications;<\/li>\n<li>request marketing to be sent to you;<\/li>\n<li>enter a competition, promotion, or survey; or<\/li>\n<li>give us feedback or contact us.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li><strong>Automated technologies or interactions.<\/strong> As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our <a href=\"\/cookie-policy\/\">cookie policy<\/a> for further details.<\/li>\n<li><strong>Third parties or publicly available sources<\/strong>. We will receive personal data about you from various third parties and public sources as set out below:\n<ul>\n<li>Technical Data from the following parties:\n<ul>\n<li>Analytics providers such as Google Analytics and Plerdy based outside the EU.<\/li>\n<li>Identity and Contact Data from publicly available sources such as Companies House and the Electoral Register based inside the EU.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><strong><\/strong><\/p>\n<p><strong>4. HOW WE USE YOUR PERSONAL DATA<\/strong><\/p>\n<p>We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:<\/p>\n<ul>\n<li>Where we need to perform the contract we are about to enter into or have entered into with you.<\/li>\n<li>Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.<\/li>\n<li>Where we need to comply with a legal obligation.<\/li>\n<\/ul>\n<p>Please see the Glossary below to find out more about the types of lawful basis that we will rely on to process your personal data.<\/p>\n<p>Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us by email at <a href=\"mailto:hello@myhelpa.com\">hello@myhelpa.com<\/a>.<\/p>\n<p>PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA<\/p>\n<p>We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.<\/p>\n<p>Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us by email at <a href=\"mailto:hello@myhelpa.com\">hello@myhelpa.com<\/a> if you need particular details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.<\/p>\n<p>&nbsp;<\/p>\n<table border=\"1\" style=\"height: 1624px; width: 100%; border-collapse: collapse; float: left;\" cellpadding=\"10\">\n<tbody>\n<tr style=\"height: 80px;\">\n<td style=\"width: 364.664px; height: 80px;\"><strong>Purpose\/Activity<\/strong><\/td>\n<td style=\"width: 364.664px; height: 80px;\"><strong>Type of data<\/strong><\/td>\n<td style=\"width: 364.672px; height: 80px;\"><strong>Lawful basis for processing including basis of legitimate interest<\/strong><\/td>\n<\/tr>\n<tr style=\"height: 96px;\">\n<td style=\"width: 364.664px; height: 96px;\">To register you as a new customer<\/td>\n<td style=\"width: 364.664px; height: 96px;\">\n<p>(a) Identity<\/p>\n<p>(b) Contact<\/p>\n<\/td>\n<td style=\"width: 364.672px; height: 96px;\">Performance of a contract with you<\/td>\n<\/tr>\n<tr style=\"height: 216px;\">\n<td style=\"width: 364.664px; height: 216px;\">\n<p>To process and deliver your order including:<\/p>\n<p>(a) Manage payments, fees and charges<\/p>\n<p>(b) Collect and recover money owed to us<\/p>\n<\/td>\n<td style=\"width: 364.664px; height: 216px;\">\n<p>(a) Identity<\/p>\n<p>(b) Contact<\/p>\n<p>(c) Financial<\/p>\n<p>(d) Transaction<\/p>\n<p>(e) Marketing and Communications<\/p>\n<\/td>\n<td style=\"width: 364.672px; height: 216px;\">\n<p>(a) Performance of a contract with you<\/p>\n<p>(b) Necessary for our legitimate interests (to recover debts due to us)<\/p>\n<\/td>\n<\/tr>\n<tr style=\"height: 184px;\">\n<td style=\"width: 364.664px; height: 184px;\">\n<p>To manage our relationship with you which will include:<\/p>\n<p>(a) Notifying you about changes to our terms or privacy policy<\/p>\n<p>(b) Asking you to leave a review or take a survey<\/p>\n<\/td>\n<td style=\"width: 364.664px; height: 184px;\">\n<p>(a) Identity<\/p>\n<p>(b) Contact<\/p>\n<p>(c) Profile<\/p>\n<p>(d) Marketing and Communications<\/p>\n<\/td>\n<td style=\"width: 364.672px; height: 184px;\">\n<p>(a) Performance of a contract with you<\/p>\n<p>(b) Necessary to comply with a legal obligation<\/p>\n<p>(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products\/services)<\/p>\n<\/td>\n<\/tr>\n<tr style=\"height: 216px;\">\n<td style=\"width: 364.664px; height: 216px;\">To enable you to partake in a prize draw, competition or complete a survey<\/td>\n<td style=\"width: 364.664px; height: 216px;\">\n<p>(a) Identity<\/p>\n<p>(b) Contact<\/p>\n<p>(c) Profile<\/p>\n<p>(d) Usage<\/p>\n<p>(e) Marketing and Communications<\/p>\n<\/td>\n<td style=\"width: 364.672px; height: 216px;\">\n<p>(a) Performance of a contract with you<\/p>\n<p>(b) Necessary for our legitimate interests (to study how customers use our products\/services, to develop them and grow our business)<\/p>\n<\/td>\n<\/tr>\n<tr style=\"height: 192px;\">\n<td style=\"width: 364.664px; height: 192px;\">To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)<\/td>\n<td style=\"width: 364.664px; height: 192px;\">\n<p>(a) Identity<\/p>\n<p>(b) Contact<\/p>\n<p>(c) Technical<\/p>\n<\/td>\n<td style=\"width: 364.672px; height: 192px;\">\n<p>(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)<\/p>\n<p>(b) Necessary to comply with a legal obligation<\/p>\n<\/td>\n<\/tr>\n<tr style=\"height: 256px;\">\n<td style=\"width: 364.664px; height: 256px;\">To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you<\/td>\n<td style=\"width: 364.664px; height: 256px;\">\n<p>(a) Identity<\/p>\n<p>(b) Contact<\/p>\n<p>(c) Profile<\/p>\n<p>(d) Usage<\/p>\n<p>(e) Marketing and Communications<\/p>\n<p>(f) Technical<\/p>\n<\/td>\n<td style=\"width: 364.672px; height: 256px;\">Necessary for our legitimate interests (to study how customers use our products\/services, to develop them, to grow our business and to inform our marketing strategy)<\/td>\n<\/tr>\n<tr style=\"height: 128px;\">\n<td style=\"width: 364.664px; height: 128px;\">To use data analytics to improve our website, products\/services, marketing, customer relationships and experiences<\/td>\n<td style=\"width: 364.664px; height: 128px;\">\n<p>(a) Technical<\/p>\n<p>(b) Usage<\/p>\n<\/td>\n<td style=\"width: 364.672px; height: 128px;\">Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)<\/td>\n<\/tr>\n<tr style=\"height: 256px;\">\n<td style=\"width: 364.664px; height: 256px;\">To make suggestions and recommendations to you about goods or services that may be of interest to you<\/td>\n<td style=\"width: 364.664px; height: 256px;\">\n<p>(a) Identity<\/p>\n<p>(b) Contact<\/p>\n<p>(c) Technical<\/p>\n<p>(d) Usage<\/p>\n<p>(e) Profile<\/p>\n<p>(f) Marketing and Communications<\/p>\n<\/td>\n<td style=\"width: 364.672px; height: 256px;\">Necessary for our legitimate interests (to develop our products\/services and grow our business)<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<p>MARKETING<\/p>\n<p>We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.<\/p>\n<p>PROMOTIONAL OFFERS FROM US<\/p>\n<p>We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).<\/p>\n<p>You will receive marketing communications from us if you have requested information from us or purchased [goods or services] from us and you have not opted out of receiving that marketing.<\/p>\n<p>THIRD-PARTY MARKETING<\/p>\n<p>We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.<\/p>\n<p>OPTING OUT<\/p>\n<p>You can ask us or third parties to stop sending you marketing messages by following the opt-out links on any marketing message sent to you or by contacting us at any time.<\/p>\n<p>Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product\/service purchase, warranty registration, product\/service experience or other transactions.<\/p>\n<p>COOKIES<\/p>\n<p>You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, <a href=\"\/cookie-policy\/\">please click here.<\/a><\/p>\n<p>CHANGE OF PURPOSE<\/p>\n<p>We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.<\/p>\n<p>If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.<\/p>\n<p>Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>5. DISCLOSURES OF YOUR PERSONAL DATA<\/strong><strong>\u00a0\u00a0<\/strong><\/p>\n<p>We may share your personal data with the parties set out below for the purposes set out in the table Purposes for which we will use your personal data above:<\/p>\n<ul>\n<li>External Third Parties as set out in the Glossary.<\/li>\n<li>Specific third parties listed in the table Purposes for which we will use your personal data.<\/li>\n<li>Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.<\/li>\n<\/ul>\n<p>We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>6. INTERNATIONAL TRANSFERS<\/strong><\/p>\n<p><strong>Transferring your personal data out of the UK and EEA<\/strong><\/p>\n<p>The EEA, UK and other countries outside the EEA and the UK have differing data protection laws, some of which may provide lower levels of protection of privacy.<\/p>\n<p>It may be necessary for us to share your personal data to countries outside the UK and EEA. In those cases we will comply with applicable UK and EEA laws designed to ensure the privacy of your personal data.<\/p>\n<p>For example we may transfer your personal data to our service providers located outside the UK.<\/p>\n<p>As we are based in the UK we will also transfer your personal data from the EEA to the UK.<\/p>\n<p>We will also ensure all protections required by applicable UK and EEA laws are in place before transferring personal data to any organisation or body (or its subordinate bodies) governed by public international law or set up by, or on the basis of, an agreement between two or more countries (international organisations).<\/p>\n<p>Under data protection laws, we can only transfer your personal data to a country outside the UK\/EEA or to an international organisation where:<\/p>\n<ul>\n<li>in the case of transfers subject to UK data protection law, the UK government has decided the particular country ensures an adequate level of protection of personal data (known as an \u2018adequacy regulation\u2019) further to Article 45 of the UK GDPR. A list of countries the UK currently has adequacy regulations in relation to is available <a href=\"https:\/\/ico.org.uk\/for-organisations\/guide-to-data-protection\/guide-to-the-general-data-protection-regulation-gdpr\/international-transfers-after-uk-exit\/#adequacy\" rel=\"nofollow noopener\" target=\"_blank\">here<\/a> and includes countries in the EEA;<\/li>\n<li>in the case of transfers subject to EEA data protection laws, the European Commission has decided that the particular country ensures an adequate level of protection of personal data (known as an \u2018adequacy decision\u2019) further to Article 45 of the EU GDPR. A list of countries the European Commission has currently made adequacy decisions in relation to is available <a href=\"https:\/\/ec.europa.eu\/info\/law\/law-topic\/data-protection\/international-dimension-data-protection\/adequacy-decisions_en\" rel=\"nofollow noopener\" target=\"_blank\">here<\/a>;<\/li>\n<li>there are appropriate safeguards in place, together with enforceable rights and effective legal remedies for you; or<\/li>\n<li>a specific exception applies under relevant data protection law.<\/li>\n<\/ul>\n<p>Where we transfer your personal data outside the UK we do so on the basis of an adequacy regulation or (where such is not available) legally-approved standard data protection clauses recognised or issued further to Article 46(2) of the UK GDPR. In the event we cannot or choose not to continue to rely on either of those mechanisms at any time we will not transfer your personal data outside the UK unless we can do so on the basis of an alternative mechanism or exception provided by UK data protection law.<\/p>\n<p>Where we transfer your personal data outside the EEA we do so on the basis of an adequacy decision or (where such is not available) legally-approved standard data protection clauses issued further to Article 46(2) of the EU GDPR. In the event we cannot or choose not to continue to rely on either of those mechanisms at any time we will not transfer your personal data outside the EEA unless we can do so on the basis of an alternative mechanism or exception provided by applicable data protection law.<\/p>\n<p>Any changes to the destinations to which we send personal data or in the transfer mechanisms we use to transfer personal data internationally will be notified to you in accordance with this policy.<\/p>\n<p>For further information about such transfers and the safeguards we employ, including to obtain a copy of the standard data protection clauses, please contact us.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>7. DATA SECURITY<\/strong><\/p>\n<p>We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.<\/p>\n<p>We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.<\/p>\n<p>We use Amazon Web Services (AWS) as part of our website and platform. Please see AWS <a href=\"https:\/\/aws.amazon.com\/privacy\/\" rel=\"nofollow noopener\" target=\"_blank\">privacy policy<\/a> for further details.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>8. DATA RETENTION<\/strong><\/p>\n<p>HOW LONG WILL YOU USE MY PERSONAL DATA FOR?<\/p>\n<p>We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.<\/p>\n<p>To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.<\/p>\n<p>Details of retention periods for different aspects of your personal data are available in our retention policy which you can request from us by contacting us.<\/p>\n<p>In some circumstances you can ask us to delete your data: see your legal rights below for further information.<\/p>\n<p>In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>9. YOUR LEGAL RIGHTS<\/strong><strong>\u00a0\u00a0<\/strong><\/p>\n<p>Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please click on the links below to find out more about these rights:<\/p>\n<ol>\n<li><a href=\"https:\/\/ico.org.uk\/your-data-matters\/your-right-to-get-copies-of-your-data\/\" rel=\"nofollow noopener\" target=\"_blank\">Request access to your personal data<\/a>.<\/li>\n<li><a href=\"https:\/\/ico.org.uk\/for-organisations\/guide-to-data-protection\/guide-to-law-enforcement-processing\/individual-rights\/the-right-to-rectification\/\" rel=\"nofollow noopener\" target=\"_blank\">Request correction of your personal data<\/a>.<\/li>\n<li><a href=\"https:\/\/ico.org.uk\/for-organisations\/guide-to-data-protection\/guide-to-the-general-data-protection-regulation-gdpr\/individual-rights\/right-to-erasure\/\" rel=\"nofollow noopener\" target=\"_blank\">Request erasure of your personal data<\/a>.<\/li>\n<li><a href=\"https:\/\/ico.org.uk\/your-data-matters\/the-right-to-object-to-the-use-of-your-data\/\" rel=\"nofollow noopener\" target=\"_blank\">Object to processing of your personal data<\/a>.<\/li>\n<li><a href=\"https:\/\/ico.org.uk\/your-data-matters\/your-right-to-limit-how-organisations-use-your-data\/\" rel=\"nofollow noopener\" target=\"_blank\">Request restriction of processing your personal data<\/a>.<\/li>\n<li><a href=\"https:\/\/ico.org.uk\/your-data-matters\/your-right-to-data-portability\/\" rel=\"nofollow noopener\" target=\"_blank\">Request transfer of your personal data<\/a>.<\/li>\n<li><a href=\"https:\/\/ico.org.uk\/for-organisations\/guide-to-data-protection\/guide-to-the-general-data-protection-regulation-gdpr\/lawful-basis-for-processing\/consent\/\" rel=\"nofollow noopener\" target=\"_blank\">Right to withdraw consent<\/a>.<\/li>\n<\/ol>\n<p>If you wish to exercise any of the rights set out above, please contact us.<\/p>\n<p>NO FEE USUALLY REQUIRED<\/p>\n<p>You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.<\/p>\n<p>WHAT WE MAY NEED FROM YOU<\/p>\n<p>We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.<\/p>\n<p>TIME LIMIT TO RESPOND<\/p>\n<p>We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>10. GLOSSARY<\/strong><strong>\u00a0\u00a0<\/strong><\/p>\n<p>LAWFUL BASIS<\/p>\n<p><strong>Legitimate Interest<\/strong> means the interest of our business in conducting and managing our business to enable us to give you the best service\/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.<\/p>\n<p><strong>Performance of Contract<\/strong> means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.<\/p>\n<p><strong>Comply with a legal obligation<\/strong> means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.<\/p>\n<p>THIRD PARTIES<\/p>\n<p>EXTERNAL THIRD PARTIES<\/p>\n<ul>\n<li>Service providers acting as processors based in India who provide software development services.<\/li>\n<li>Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers based in England who provide consultancy, banking, legal, insurance and accounting services.<\/li>\n<li>HM Revenue &amp; Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.<\/li>\n<\/ul>\n<p>YOUR LEGAL RIGHTS<\/p>\n<p>You have the right to:<\/p>\n<ul>\n<li><strong>Request access<\/strong> to your personal data (commonly known as a \u201cdata subject access request\u201d). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.<\/li>\n<li><strong>Request correction<\/strong> of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.<\/li>\n<li><strong>Request erasure<\/strong> of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.<\/li>\n<li><strong>Object to processing<\/strong> of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.<\/li>\n<li><strong>Request restriction of processing<\/strong> of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:\n<ul>\n<li>If you want us to establish the data\u2019s accuracy.<\/li>\n<li>Where our use of the data is unlawful but you do not want us to erase it.<\/li>\n<li>Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.<\/li>\n<li>You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Request the transfer<\/strong> of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.<\/li>\n<li><strong>Withdraw consent at any time<\/strong> where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.<\/li>\n<\/ul>\n<p><\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Popup &#8211; #BD&#8221; module_id=&#8221;BD&#8221; module_class=&#8221;popup close-alt&#8221; _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; max_width=&#8221;1200px&#8221; max_width_tablet=&#8221;90%&#8221; max_width_phone=&#8221;90%&#8221; max_width_last_edited=&#8221;on|tablet&#8221; module_alignment=&#8221;center&#8221; da_is_popup=&#8221;on&#8221; da_popup_slug=&#8221;BD&#8221; da_alt_close=&#8221;on&#8221; da_disable_devices=&#8221;off|off|off&#8221; global_colors_info=&#8221;{}&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.17.3&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.17.3&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;16px&#8221; header_2_font=&#8221;Eina &#8211; Bold||||||||&#8221; header_2_font_size=&#8221;24px&#8221; custom_padding=&#8221;||18px||false|false&#8221; global_colors_info=&#8221;{}&#8221;]<h2>Let&#8217;s show you MyHelpa<\/h2>\n<span class=\"purpL\"><\/span>\n\nIn 30 minutes (or more if you would like more time) we will show you how MyHelpa provides the capability you need to run a productive, efficient &#038; compliant home care operation.\n\nOur intelligent rostering system is free of charge, and all editions are free to trial for 2 months or if you have just started MyHelpa&#8217;s free trial can be extended to 4 months. \n\nDrive growth, save time and money with AI-powered automation today.\n\nLet\u2019s meet and show you around your MyHelpa environment with no obligation, no payment, and no credit card required.[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.17.3&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_code module_class=&#8221;cf7&#8243; _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f2326-o1\" lang=\"en-GB\" dir=\"ltr\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/wp-json\/wp\/v2\/pages\/3#wpcf7-f2326-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"2326\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"5.8.7\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_GB\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f2326-o1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/div>\n<div>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"client-name\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Name\" value=\"\" type=\"text\" name=\"client-name\" \/><\/span>\n\t<\/p>\n<\/div>\n<div>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"client-email\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Email Address\" value=\"\" type=\"email\" name=\"client-email\" \/><\/span>\n\t<\/p>\n<\/div>\n<div>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"client-tel\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-tel wpcf7-text wpcf7-validates-as-tel\" aria-invalid=\"false\" placeholder=\"Phone (optional)\" value=\"\" type=\"tel\" name=\"client-tel\" \/><\/span>\n\t<\/p>\n<\/div>\n<div>\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"client-message\"><textarea cols=\"40\" rows=\"10\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" placeholder=\"Message (optional)\" name=\"client-message\"><\/textarea><\/span>\n\t<\/p>\n<\/div>\n<div>\n\t<p>Input this code: <input type=\"hidden\" name=\"_wpcf7_captcha_challenge_captcha-118\" value=\"724448240\" \/><img loading=\"lazy\" decoding=\"async\" class=\"wpcf7-form-control wpcf7-captchac wpcf7-captcha-captcha-118\" width=\"84\" height=\"28\" alt=\"captcha\" src=\"https:\/\/www.myhelpa.com\/wp-content\/uploads\/wpcf7_captcha\/724448240.png\" \/><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"captcha-118\"><input size=\"4\" maxlength=\"4\" class=\"wpcf7-form-control wpcf7-captchar\" autocomplete=\"off\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"captcha-118\" \/><\/span>\n\t<\/p>\n<\/div>\n<p><span id=\"wpcf7-662ece518c2cd-wrapper\" class=\"wpcf7-form-control-wrap honeypot-641-wrap\" style=\"display:none !important; visibility:hidden !important;\"><label for=\"wpcf7-662ece518c2cd-field\" class=\"hp-message\">Please leave this field empty.<\/label><input id=\"wpcf7-662ece518c2cd-field\"  class=\"wpcf7-form-control wpcf7-text\" type=\"text\" name=\"honeypot-641\" value=\"\" size=\"40\" tabindex=\"-1\" autocomplete=\"new-password\" \/><\/span>\n<\/p>\n<div>\n\t<p><button class=\"wpcf7-form-control wpcf7-submit et_pb_button et_pb_bg_layout_light\" type=\"submit\" value=\"SEND\">SEND<\/button>\n\t<\/p>\n<\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n[\/et_pb_code][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.17.3&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px||0px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.17.3&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.17.3&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;12px&#8221; text_orientation=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;]<p>By registering, you confirm that you agree to the processing of your personal data by MyHelpa as described in the <a href=\"https:\/\/www.myhelpa.com\/privacy-policy\/\">Privacy Statement<\/a>.<\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]","protected":false},"excerpt":{"rendered":"<p>Privacy Policy &#8211; MyHelpa Limited INTRODUCTION Welcome to MyHelpa\u2019s privacy policy. MyHelpa respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"<!-- wp:heading --><h2>Who we are<\/h2><!-- \/wp:heading --><!-- wp:paragraph --><p><strong class=\"privacy-policy-tutorial\">Suggested text: <\/strong>Our website address is: https:\/\/www.myhelpa.com.<\/p><!-- \/wp:paragraph --><!-- wp:heading --><h2>Comments<\/h2><!-- \/wp:heading --><!-- wp:paragraph --><p><strong class=\"privacy-policy-tutorial\">Suggested text: <\/strong>When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor\u2019s IP address and browser user agent string to help spam detection.<\/p><!-- \/wp:paragraph --><!-- wp:paragraph --><p>An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https:\/\/automattic.com\/privacy\/. After approval of your comment, your profile picture is visible to the public in the context of your comment.<\/p><!-- \/wp:paragraph --><!-- wp:heading --><h2>Media<\/h2><!-- \/wp:heading --><!-- wp:paragraph --><p><strong class=\"privacy-policy-tutorial\">Suggested text: <\/strong>If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.<\/p><!-- \/wp:paragraph --><!-- wp:heading --><h2>Cookies<\/h2><!-- \/wp:heading --><!-- wp:paragraph --><p><strong class=\"privacy-policy-tutorial\">Suggested text: <\/strong>If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.<\/p><!-- \/wp:paragraph --><!-- wp:paragraph --><p>If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.<\/p><!-- \/wp:paragraph --><!-- wp:paragraph --><p>When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select \"Remember Me\", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.<\/p><!-- \/wp:paragraph --><!-- wp:paragraph --><p>If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.<\/p><!-- \/wp:paragraph --><!-- wp:heading --><h2>Embedded content from other websites<\/h2><!-- \/wp:heading --><!-- wp:paragraph --><p><strong class=\"privacy-policy-tutorial\">Suggested text: <\/strong>Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.<\/p><!-- \/wp:paragraph --><!-- wp:paragraph --><p>These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.<\/p><!-- \/wp:paragraph --><!-- wp:heading --><h2>Who we share your data with<\/h2><!-- \/wp:heading --><!-- wp:paragraph --><p><strong class=\"privacy-policy-tutorial\">Suggested text: <\/strong>If you request a password reset, your IP address will be included in the reset email.<\/p><!-- \/wp:paragraph --><!-- wp:heading --><h2>How long we retain your data<\/h2><!-- \/wp:heading --><!-- wp:paragraph --><p><strong class=\"privacy-policy-tutorial\">Suggested text: <\/strong>If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.<\/p><!-- \/wp:paragraph --><!-- wp:paragraph --><p>For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.<\/p><!-- \/wp:paragraph --><!-- wp:heading --><h2>What rights you have over your data<\/h2><!-- \/wp:heading --><!-- wp:paragraph --><p><strong class=\"privacy-policy-tutorial\">Suggested text: <\/strong>If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.<\/p><!-- \/wp:paragraph --><!-- wp:heading --><h2>Where we send your data<\/h2><!-- \/wp:heading --><!-- wp:paragraph --><p><strong class=\"privacy-policy-tutorial\">Suggested text: <\/strong>Visitor comments may be checked through an automated spam detection service.<\/p><!-- \/wp:paragraph -->","_et_gb_content_width":"","footnotes":""},"_links":{"self":[{"href":"https:\/\/www.myhelpa.com\/wp-json\/wp\/v2\/pages\/3"}],"collection":[{"href":"https:\/\/www.myhelpa.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.myhelpa.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.myhelpa.com\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.myhelpa.com\/wp-json\/wp\/v2\/comments?post=3"}],"version-history":[{"count":1,"href":"https:\/\/www.myhelpa.com\/wp-json\/wp\/v2\/pages\/3\/revisions"}],"predecessor-version":[{"id":3116,"href":"https:\/\/www.myhelpa.com\/wp-json\/wp\/v2\/pages\/3\/revisions\/3116"}],"wp:attachment":[{"href":"https:\/\/www.myhelpa.com\/wp-json\/wp\/v2\/media?parent=3"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}